Terms & Conditions

1. What Gewo Health is

Gewo Health is a technology platform that connects patients with independent registered doctors and wellness professionals for online and in-person consultations. We are not a hospital or a clinic, and we do not practise medicine. The consulting professional is solely responsible for the clinical advice, diagnosis, prescription, and wellness plan they provide to you.

2. Not for emergencies

The platform must not be used for medical emergencies. If you have chest pain, breathlessness, severe bleeding, loss of consciousness, or any life-threatening symptom, call your local emergency number or go to the nearest hospital immediately.

3. Your account

• You must be 18 or older to hold an account. Minors may be added as family members by a parent or guardian.
• You are responsible for the accuracy of the information you provide, including symptoms, medical history, allergies, and current medication.
• Your login OTP is personal. Do not share it. You are responsible for activity carried out through your account.
• One person may hold only one account. We may suspend duplicate or fraudulent accounts.

4. Bookings, payments, and packages

• Fees are shown before you confirm a booking and must be paid in full to confirm a slot.
• Packages are valid for the duration and session count shown at purchase, are personal to the buyer, and cannot be transferred.
• Promotional pricing and campaign offers apply only for the period and conditions stated with the offer.
• Applicable taxes are included in the amount charged unless stated otherwise.

5. Reschedule, cancellation, and refunds

• You may cancel or reschedule an appointment up to 2 hours before the scheduled time for a full credit or refund.
• Cancellations within 2 hours of the slot, or failure to join the consultation, are treated as consumed and are not refundable.
• If the professional cancels, or a technical failure on our side prevents the consultation, you receive a free reschedule or a full refund.
• Approved refunds are returned to the original payment method within 7 to 10 working days.

6. Prescriptions and medicine

Prescriptions are issued at the professional's discretion based on the consultation, and certain categories of drugs cannot be prescribed online under Indian law. Prescriptions generated on the platform are digital records of the consulting professional's advice; we do not manufacture, dispense, or guarantee the delivery timelines of any medicine sourced from a third-party pharmacy.

7. Acceptable use

• Do not abuse, harass, record, or impersonate professionals or other users.
• Do not upload unlawful content or content that is not yours to share.
• Do not attempt to scrape, reverse engineer, overload, or gain unauthorised access to the platform.
• Do not use the platform to obtain prescriptions by misrepresenting facts about your health.

8. Reviews and content you post

Reviews and ratings you submit must be based on a genuine consultation. We may remove content that is defamatory, misleading, or discloses another person's private information. You grant us a licence to display the content you post on the platform.

9. Intellectual property

The Gewo Health name, logo, software, and design belong to us. Your medical records belong to you. Nothing in these terms transfers ownership of our platform to you, or of your records to us.

10. Limitation of liability

The platform is provided on an "as available" basis. To the extent permitted by law, our total liability for any claim relating to the platform is limited to the amount you paid for the specific booking giving rise to the claim. We are not liable for the clinical outcome of a consultation, for a professional's advice, or for losses caused by circumstances outside our reasonable control, including internet or device failure at your end.

11. Suspension and termination

We may suspend or close an account that breaches these terms, engages in fraud, or puts other users at risk. You may close your account at any time; amounts already consumed are not refundable.

12. Changes and governing law

We may update these terms and will revise the date above when we do. Continued use after a change means you accept the revised terms. These terms are governed by the laws of India, and the courts at our registered office location have exclusive jurisdiction.

13. Contact

For any question about these terms, write to legal@gewohealth.com or visit the support page. Our privacy policy forms part of these terms.